FAQ
Ordering
HOW SOON WILL YOU SHIP MY ORDER?
Orders with ground shipping will ship in 1-2 business days. Air orders placed by 1:00 p.m. central time will ship same day. And although we'll try, items that are ordered together may not ship together.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover, Paypal and Klarna.
What is Klarna and the Pay in 4 Installments option?
Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Select this option to split your purchase into 4 interest-free installment payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - just sit back, relax, and enjoy your purchase. *CA resident loans made or arranged pursuant to a California Finance Lenders Law license.
How can I reach Klarna directly?
You can reach Klarna anytime at https://www.klarna.com/us/customer-service/
HOW DO I CHECK THE STATUS OF MY ORDER?
During checkout, setup an online account, and you can check the status of your order by logging in and clicking "My Account." (If you checkout as a "guest," you won't be able to check your account online.) Or, you can simply email Customer Service, call us at 888-455-2253, or chat with use by using the dark gray live chat button in the lower right.
CAN I ORDER OVER THE PHONE?
Sure! Just call our friendly customer service team at 888-455-2253. They're here weekdays from 8:00 am to 5:00 pm Central Time.
DO YOU ACCEPT INTERNATIONAL ORDERS?
At this time we are only able to ship to a limited number of countries outside of the U.S. — Australia, Canada, Japan and New Zealand.
CAN I CANCEL OR CHANGE AN ORDER?
Canceling an order, correcting an address or changing items are time-sensitive issues, and depending on where your order is in processing, may or may not be possible. If you'd like to inquire about canceling or changing an order, please call us at 888-455-2253 for more timely service than we can give via email. We're here from 8:00 am to 5:00 pm central time, Monday-Friday.
Returns and Exchanges
I RECEIVED MY ORDER BUT IT DOESN’T FIT. HOW DO I EXCHANGE IT?
Items exchanged for a different size, color or style must be in new, unworn condition with the tags still attached. Items can be exchanged within 90 days of purchase. To exchange an item, simply fill out the return form that came with your order and indicate the replacement item you would like. If you no longer have your original paperwork, you can print out a return/exchange form here. Please note exchanges can take 2 to 3 weeks from leaving your door to receiving the replacement product. Send exchanges to:
Stormy Kromer
Attn: Returns & Exchanges
1238 Wall Street
Ironwood, MI 49938
We can only exchange items that were purchased directly from Stormy Kromer. If your item was purchased at one of our dealers, please contact them for an exchange.
CAN I RETURN MY ORDER FOR A REFUND?
You may return an item for a refund of the returned merchandise price and tax for any reason within 90 days of purchase as long as it is in new, unworn condition with the tags still attached. To return an item, simply fill out the return form that came with your order. If you no longer have your original paperwork, you can print out a return/exchange form here. Please note returns can take 2-3 weeks to process. Send returns to:
Stormy Kromer
Attn: Returns & Exchanges
1238 Wall Street
Ironwood, MI 49938
We can only return items that were purchased directly from Stormy Kromer. If your item was purchased at one of our dealers, please contact them to return your item.
HOW CAN I CHECK ON THE STATUS OF MY EXCHANGE OR RETURN?
For exchange or return status, please contact Customer Service by email, by phone at 888-455-2253, or via live chat.
Product Features & Information
WHERE ARE STORMY KROMER PRODUCTS MADE?
The vast majority of our products are proudly manufactured in the U.S. with the finest materials from all over the world. While the majority of our cut and sew operations are at our home facility in Ironwood, Michigan, we also partner with several contract manufacturers around the country – from the Midwest to New England to the Carolinas. For special instances where we are not able to find a domestic partner for a particular product, we look for factories that share our commitment to quality and to treating employees like family. To learn more about our manufacturing and sourcing processes, click here. To see how a hat comes together, check out our factory tour video or learn more about our free factory tour.
HOW DOES THE EARBAND WORK?
You might not need instructions to wear your Stormy Kromer masterpiece, but there is a right way and a wrong way. The right way involves putting the cap on your head, grabbing the earband on both sides and pulling down. There’s no unfolding or flipping of the flaps, and you don’t have to take the hat off to use them. Just pull down and settle in. They’ll stay in place without pinching.
Care & Cleaning
HOW SHOULD I CLEAN MY WOOL STORMY KROMER CAP?
We don’t mean to get all fancy on you, but wool is dry-clean only. You’re a person of discriminating taste (otherwise you wouldn’t have picked up a stylish Stormy Kromer cap), so when you buy wool, you know that means special care. If you wash your cap or wool garments – even by hand – they will shrink or become misshapen. We also have a partnership with an eco-friendly dry cleaning alternative called eClean, which you can learn more about here.
WHAT SHOULD I DO IF MY WOOL STORMY KROMER CAP GETS WET?
Did you know that wool can absorb 30% of its weight in water? Our caps take on a lot of water before they feel damp. If it should happen to get soaked in the rain, just set it down out of direct sunlight and away from a heat source and it will dry out just fine.
WHAT ABOUT OTHER STORMY KROMER PRODUCTS?
Because many of our products contain wool, they are often dry clean only. Each product is different though, so be sure to check the care instructions for each and every product. Or contact our Customer Service team by email, phone 888-455-2253, or live chat.
WHAT ARE MY OPTIONS WHEN IT COMES TO SHIPPING/RATES?
DOMESTIC ORDERS
- Standard shipping is free for domestic orders over $75.
- Domestic orders under $75 ship for $7.95.
- We use both USPS and FedEx for our standard shipments, depending on location and size of order.
- P.O. Boxes and military addresses can only ship via USPS.
- Next-Day and 2nd-Day Air are available through FedEx for an additional charge. Delivery excludes weekends and holidays. Air orders placed by 1:00 pm central time Monday-Friday will ship same day.
| Value of Order | 2ND Day Air |
|---|---|
| 0 - $25.00 | $22.99 |
| $25.01 - $50.00 | $24.99 |
| $50.01 - $100.00 | $26.99 |
| $100.01 - $150.00 | $29.99 |
| $150.01 - $200.00 | $34.99 |
| $200.01 - $400.00 | $36.99 |
| $400.01 + | $39.99 |
| Value of Order | Next Day Air |
|---|---|
| 0 - $25.00 | $25.99 |
| $25.01 - $50.00 | $27.99 |
| $50.01 - $100.00 | $30.99 |
| $100.01 - $150.00 | $33.99 |
| $150.01 - $200.00 | $36.99 |
| $200.01 - $400.00 | $39.99 |
| $400.01 + | $42.99 |
INTERNATIONAL ORDERS
Any order shipped to a destination outside of the United States may be subject to import taxes and/or duties. As the recipient, you are the importer and must comply with all applicable laws and regulations, and are responsible for these fees.
Stormy Kromer charges only the merchandise and shipping charges to your credit card. Import taxes and duties are collected by the international carrier upon delivery.
| Value of Order | |
|---|---|
| 0-$100.00 | $18 |
| $100.01 - $300.00 | $25 |
| $200.01 - $300.00 | $35 |
| $300+ | $55 |
HOW SOON WILL YOU SHIP MY ORDER?
Orders with ground shipping will ship in 1-2 days. Air orders placed by 1:00 pm central time will ship same day. And although we'll try, items that are ordered together may not ship together.
CAN YOU SHIP TO MY PO BOX?
Absolutely. PO Box orders are shipped by USPS.
Sizing
WHY DO YOU SELL SIZED CAPS?
Our six-panel construction paired with our custom sizes gives you a fit like no other. No adjustable straps, snaps or buckles, just pure, head-protecting comfort.
HOW DO I FIGURE OUT MY CAP SIZE?
To get your size, measure around your head in the spot where a cap would rest with a soft tape measure. Take that number in inches and divide by 3.14 (pi). Round up to the nearest eighth to get your size. See the chart below for size conversions. For even more help, check out this video.
Stormy Kromer caps are designed to be snug. This was, after all, one of George and Ida's initial design goals - to design a cap that stays put when the winter wind blows. Your cap stays put and the pulldown earband does its best work with a snugger fit. If that's an issue for you, you may want to consider going up a size.
Print out our sizing tape, click here.
HOW IS YOUR CLOTHING SIZED
Mens
Womens
Guarantee & Lifetime Warranty
DOES MY CAP HAVE A GUARANTEE?
The Stormy Kromer Lifetime Guarantee program started in 2010, when we began sewing a unique serial number into each cap. If you purchased a Stormy Kromer cap with a serial number and it wears out due to poor workmanship, faulty material, or production defects, we'll replace it free of charge. For all the details, including how to start the process of getting your new cap, click here.
WHAT IS THE STORMY KROMER INSURANCE POLICY?
Your new cap comes with more than a comfortable fit and rugged good looks, it also features a little protection for your peace of mind. Register your Stormy Kromer cap with its unique serial number found on the white label inside your cap. If it is lost, stolen or destroyed within three years of the date of purchase, we will replace it at 50% of the current catalog price, plus applicable shipping and taxes. No questions asked. (Limited edition caps are, well, limited, so there aren't necessarily any available for replacement. We're awfully sorry about that. When redeeming your policy on limited edition caps, you may choose a cap of similar value.) To put this free insurance policy into effect, register online or mail in the form attached to your cap's hangtag. To use your insurance policy, call our Customer Service team at 888-455-2253. This policy is limited to a one-time replacement.